Receptionist - State Farm Agent Team Member
Full Time in Orlando - FL
Responsive recruiter
Benefits
- Opportunity for advancement
- Training & development
- Wellness resources
ROLE DESCRIPTION
Susan Collins state Farm Agency is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a receptionist/office assistant.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
Susan Collins state Farm Agency is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a receptionist/office assistant.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customer's needs.
- Support the team with various administrative tasks and projects.
1. Minimum Qualifications
- High school diploma or GED required.
- Previous receptionist, administrative, or customer service experience preferred.
- Excellent verbal and written communication skills.
- Professional, friendly, and welcoming personality.
- Strong organizational and multitasking abilities.
- Proficiency with computers, Microsoft Office, email, and scheduling systems.
- Ability to answer multiple phone lines and direct calls appropriately.
- Strong attention to detail and accuracy.
- Ability to handle confidential customer information.
- Dependable attendance, punctuality, and professional appearance.
2. Preferred Qualifications
- Previous experience in an insurance agency, financial services office, or professional customer service environment.
- Familiarity with insurance terminology, including auto, home, renters, and life insurance.
- Ability to identify customer needs and refer potential sales opportunities to licensed team members.
- Experience scheduling appointments and managing customer follow-ups.
- Ability to handle difficult customer situations calmly and professionally.
- Bilingual English/Spanish communication skills are a plus.
- Willingness to learn State Farm agency systems and procedures.
- Licensed or willing to obtain 4-40 customer service license
Compensation $15.00 - $18.00 per hour
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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