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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Meredith V

April 25, 2024

5  out of  5 rating by Meredith V
"Andres did a great job getting my insurance started to add a new vehicle to my policy. Helpful, efficient, and clear."
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Sarai Frias

April 25, 2024

5  out of  5 rating by Sarai Frias
"Edna was very helpful discussing my options with car insurance and giving me practical guidance. Thank you!"
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Tracie Reeder

April 24, 2024

5  out of  5 rating by Tracie Reeder
"Have been with Susan Collin’s State Farm for over 20 years and have always been happy with my coverage and service!"
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Larry Downard

April 23, 2024

5  out of  5 rating by Larry Downard
"I've been a customer here for many years. They are good people who know what they are doing. Very Responsive and friendly."
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Paul and Liz French

April 22, 2024

5  out of  5 rating by Paul and Liz French
"Edna was very professional, competent and courteous in resolving an issue caused by an out of state agent and we very much appreciate the dedication. Thank you"
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Cory Blythe

April 22, 2024

5  out of  5 rating by Cory Blythe
"Jasline was great, answered all my questions about my rates and reviewed them with me to see if we could save any money. She was friendly, knowledgeable and friendly."
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Jose Olivieri

April 19, 2024

5  out of  5 rating by Jose Olivieri
"Suzanne’s Collins team is great!! They have shown to be people of service, kind, informative, and always willing to take the time to answer any questions I have. Appreciate the quality service from Gisela, Jasline, and many others that at some point have served me. Thank you!"
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Rjsmoochiewallace

April 19, 2024

5  out of  5 rating by Rjsmoochiewallace
"Words can’t describe how grateful I am to have a team of knowledgeable agents ready to assist me and my family. Gisela and Stephen have helped me with countless insurance related items. Thanks again"
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______

April 17, 2024

5  out of  5 rating by ______
"EDIT: Ok, after talking to Carla a few times, my issues have been resolved! Carla was amazing the entire time. After speaking with her, I don't so much blame the Susan Collins branch for the mess up, as I do the bureaucracy at the next level. Sorry it took a while to update this. Gonna leave this 1 star review as a place holder to see how my call tomorrow morning goes...maybe I'll update it after that. Been calling bi-weekly since January to sort out what I see as a minor issue, and I keep getting the run-around. Today, I've received notice, via mail(and after no further communications), they've willy-nilly forgot the 27 times I've given them my odometer reading, dropped my "reduced rating factor" and raised my 6mo premium by $300. Interesting play on their part since I've had both car and house with them since 2017."
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Eleida Ortiz

April 13, 2024

5  out of  5 rating by Eleida Ortiz
"Hola esta es una cliente, atendida ayer por Jocelyn y estoy muy complacida con la atención al cliente. Gracias state farm"
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Kellye Hartman

April 9, 2024

5  out of  5 rating by Kellye Hartman
"Stephen Sheppard was my rep & I can’t express enough how grateful & appreciative I am for his outstanding customer service!!!! He was very clear with his intentions of making understand my policies, the benefits of my policies & what I’m spending my money on!! He was very patient with me & all of my questions & concerns. I didn’t feel rushed to make a decision or forced to sign for something I didn’t want. He’s a great listener & he made me feel as though he was going to give me an honest answer to make the best decision for me whether I used his insurance company or not. If you’re looking for exceptional customer service, look no further! You will NOT be disappointed!!"
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Eloy Vales

April 8, 2024

5  out of  5 rating by Eloy Vales
"Bonita experiencia fueron rapidos confiables y lo mejor te consiguen un buen precio Asegurando tu vehiculo al maximo con todo lo que necesitas Agradecido state farm continuen asi"
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Mario Cassani

April 8, 2024

5  out of  5 rating by Mario Cassani
"It's always a good experience working with Susan Collins office, Kudos to Kizzy today amazing job!"
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janet brewer

April 3, 2024

5  out of  5 rating by janet brewer
"After calling my agent’s office today, Susan Collin’s Insurance, I spoke with Edna who is very helpful & mentioned to me I will be eligible for a credit on my premium. This is good news!! Edna was very professional. I am glad to be a new customer working with Carmen & also Edna. Thank YOU"
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Ramalinga Kuthuru

March 28, 2024

5  out of  5 rating by Ramalinga Kuthuru
"I would like to call out the exceptional service of Ms. Gisela in resolving an issue I noticed during the renewal, recently. My son was erroneously listed as the main driver on two of the three cars (instead of one), thus resulting in increased premium. Gisela immediately opened a ticket with SF, followed it up and gave me a call when it resolved. I got a refund for the excess amount paid for both the prior periods. Really like the courteous service provided by the staff of Susan Collins SF Agency every time I visited them. I highly recommend them."
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Ruben Garcia

March 28, 2024

5  out of  5 rating by Ruben Garcia
"Switching auto insurance was easy with the help of Andres. He gave me a quote, then walked me through the online process and in the same day got my temp card."
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brody hessler

March 22, 2024

5  out of  5 rating by brody hessler
"Andrew was super helpful and knowledgeable, really appreciate his services."
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Eric Starks

March 22, 2024

5  out of  5 rating by Eric Starks
"Very friendly and very helpful. Highly recommend."
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Denisa Al-Samaraie

March 14, 2024

5  out of  5 rating by Denisa Al-Samaraie
"I cannot thank Edna enough for her exceptional assistance with my insurance matters. Her thoughtful approach and dedication made all the difference. Edna went above and beyond to ensure I understood all my options and felt confident in my decisions. Her professionalism and expertise are truly commendable. I highly recommend Edna's services to anyone in need of insurance assistance. Thank you, Edna, for your invaluable help!"
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Michael Martin

March 8, 2024

5  out of  5 rating by Michael Martin
"Edna was awesome!!! Very helpful, knowledgeable, and friendly. The exact version of great customer service!"
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Melody Olivieri

March 8, 2024

5  out of  5 rating by Melody Olivieri
"Edna is very sweet. She is a very kind person who explained everything perfectly!"
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BRIDGES CINEMA

March 8, 2024

5  out of  5 rating by BRIDGES CINEMA
"Agent Andres Garcia saved my company close to $500 on business insurance. He was very attentive, took the time to understand our needs, and made sure everything was clear. I would definitely recommend him."
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Carolina Muriel

March 8, 2024

5  out of  5 rating by Carolina Muriel
"Excellent service and Edna was very kind and nice. She spent time with me and help me with what I needed it!!"
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Alma Garcia

March 5, 2024

5  out of  5 rating by Alma Garcia
"Spoke to this knowledgeable agent his name was Andres. Very helpful and was able to answer all my questions and make the right decision to switch car insurance company. After 15 years and having Emerald Status with Progressive, I switched my 4 cars over to State Farm. I got the exact same coverage and i saved $1K in my 6 month policy. Highly recommend this agent and State Farm"
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Patricia Perez Morell

March 4, 2024

5  out of  5 rating by Patricia Perez Morell
"Excelente servicio 🥰"