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State Farm® Insurance Agent Susan Collins

4.7 out of 5 average rating (140 reviews) View Susan Collins's reviews on Google

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


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What our customers say about us...

Bill Miller

September 21, 2023

5  out of  5 rating by Bill Miller
"Thank you for the great service and friendly personality. All questions were answered. We thank Stephe for all her patience and help."

Gordon Conner

September 21, 2023

5  out of  5 rating by Gordon Conner
"I called the other day and talked to Jasline about my insurance and she was very nice and extremely helpful. I have been with State Farm for about 37 years and its because of people like Jasline that I choose to stay with State Farm."

El Lobo Dos

September 18, 2023

5  out of  5 rating by El Lobo Dos
"Edna at State Farm and the entire team there takes care of their customers, I signed us as a referral - good job!! A++ Highly Recommend. :)"

Francisco Aleman

September 15, 2023

5  out of  5 rating by Francisco Aleman
"Great staff and great service. Had the pleasure to deal with Edna Melendez and she made me feel right at home. I highly recommend this agency."

Elizabeth D

September 14, 2023

5  out of  5 rating by Elizabeth D
"I just want to Express my gratitude for Edna because she took her time to research different discounts and other coverages for me. Her customer service is superior!"

Roc Muta-Wassim

August 31, 2023

5  out of  5 rating by Roc Muta-Wassim
"I’ve been with the Collins for about a year and the attention to customer service is excellent. I had a recent billing issue and Edna was gracious and took the time out to rectify the situation. 5 Star ⭐️ service from this agency overall !!"

Gwen Whaley

August 30, 2023

5  out of  5 rating by Gwen Whaley
"I wanted to take a moment to give a big shoutout to Stephen, the State Farm customer service rep who's been a total rockstar. Seriously, this guy goes out of his way every single time to help me out with whatever I throw his way. Huge thanks to Stephen for being awesome!"

TM

August 29, 2023

5  out of  5 rating by TM
"Wonderful prompt service at this office. Edna is a pleasure to work with."

Ronald Garrett

August 24, 2023

5  out of  5 rating by Ronald Garrett
"Its nothing like getting good customer service in this day and age...Kiana Muriel not only properly explained everything to me ...but help me to see how I can save even more over time...Greatly appreciate the time and service she provided."

Hector Mangual

August 23, 2023

5  out of  5 rating by Hector Mangual
"(Translated by Google) Jasline was very attentive and solved me in 15 minutes, I am grateful for her management! (Original) Jasline fue muy atenta y me resolvio en 15 minutos, estoy agradecido con su gestion!!"

luis felipe sanchez rivas

August 22, 2023

5  out of  5 rating by luis felipe sanchez rivas
"Awesome service thanks 👍"

E S

August 18, 2023

5  out of  5 rating by E S
"Gisela was great! Professional and knowledgeable, she helped me through the process with ease. Great rates…A+++"

Anelisse Muriel

August 17, 2023

5  out of  5 rating by Anelisse Muriel
"Great agency!"

Joshua Katz

August 17, 2023

5  out of  5 rating by Joshua Katz
"Edna was super helpful and patient with all my questions. She was very proactive in explaining all my options. I appreciate her!"

Laura Vasquez

August 17, 2023

5  out of  5 rating by Laura Vasquez
"We are greatly thankful for Susan's staff, especially Carla's (Office Manager) attention to detail in our home policy situation. From our initial until our last conversation, she went above and beyond hearing out our need, offered the service and help we were looking for. In a timely manner, she followed up via email and phone call on questions and concerns. Thank you Carla for your great work and dedication to your clients!"

Muthanna Ababneh

August 16, 2023

5  out of  5 rating by Muthanna Ababneh
"Hey guys Before we contacted Karen Seguel from State farm My sister Ebaa and I contacted almost tens of insurance companies and agents She is the only could help solve our issues She is wonderful very professional and addresses every concern I am really happy and satisfied with my experience She is not only the best in Orlando but in whole state of Florida and in all states thank you Karen We wish the best resume in your life"

Rafael Salas

August 16, 2023

5  out of  5 rating by Rafael Salas
"State Farm saved me a lot of money and also provided more coverage to my home than the previous provider. The State Farm agent “Gisela” was very helpful, explained everything and guided me through out the process. I’m very pleased with the services provided to me. I recommend everyone to go and visit the State Farm office located on Alafaya."

Christina Donohue

August 15, 2023

5  out of  5 rating by Christina Donohue
"Jasline at State Farm was a lifesaver! I had questions about billing and she reviewed options with me, confirmed with the appropriate department and got back to me within 15 minutes. She was kind and helpful!"

Ashliiee Love

August 14, 2023

1  out of  5 rating by Ashliiee Love
"Horrible"

Tatiana Chaves

August 14, 2023

5  out of  5 rating by Tatiana Chaves
"She is a professional person in her work, always friendly and helping to solve the concerns that I had."

Renee Cingolani

August 9, 2023

5  out of  5 rating by Renee Cingolani
"Jasline was very helpful when I called about our monthly payment. She explained the grace period and answered all my questions. All of the staff at Susan Collins office are terrific."

Luis Quinones

August 8, 2023

5  out of  5 rating by Luis Quinones
"Karen was very helpful. We discussed all the options and found the best coverage within my budget. She also showed knowledge of which was the best option for me."

Ghobad Rahrooh

August 3, 2023

5  out of  5 rating by Ghobad Rahrooh
"Carla Blasini, I have been purchasing auto & home insurances for the past 50 years. Four years ago started working with Carla and just added a new policy with her. She is by far the best agent I have EVER worked with in EVERY way. She is an absolute expert in the field with ultimate trust and honesty. She is utmost patient and goes way beyond the call of duty to explain every option with absolute details and and presents to the customer the all options while leaving it to the customers to decide what their needs and budget what are best for them. Net, she is the best of the best in the business and I am super delighted to be working with her. I hope she gets rewarded and recognize accordingly. Finally, if I had an insurance business, she would be my CEO without a doubt. My desire is for her to be my insurance agent for ever. Best Regards, Dr. Ghobad Rahrooh"

Claude Dreyfus

August 2, 2023

5  out of  5 rating by Claude Dreyfus
"(Translated by Google) Gisela's service is very good, we started with the vehicles and now we are with the house. You are always looking for ways to save the client which is important when you are retired with limited income. Excellent service !!!! (Original) El servicio de Gisela es muy bueno, comenzamos con los vehiculos y ahora estamos con la casa. Siempres busca la manera de ahorrar al cliente lo cual es importante cuando es jubilado con ingresos limitados. Excelente servicio !!!!"

Teri Pagano

August 1, 2023

5  out of  5 rating by Teri Pagano
"Karen was so helpful and patient with me! Thank you, Karen, for helping us add my 17 year old to our plan."