
State Farm® Insurance Agent Susan Collins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Liam Kinnally
September 29, 2025
"Ryan was great, knowledgeable, and saved me hundreds on car insurance."
"Liam~Thank you so much for your kind words! We’re thrilled to hear that Ryan was able to provide you with excellent service and help you save on your car insurance. We appreciate your trust in us and look forward to assisting you in the future! ~ Susan "
Trisha Ayangco
September 27, 2025
"Carla is wonderful! She found me the best deal on my car insurance and checked back on me weeks after to make sure I’m all set up. She walked me through the whole thing. Will definitely recommend!"
"Trisha~ That’s great to hear! It sounds like Carla truly went above and beyond to make sure you were taken care of. Thanks for sharing your positive experience—I’ll definitely keep her in mind for future recommendations! ~ Susan"
guillermo ginorio
September 26, 2025
"Fast service, good communication, good and clear explanation of every item. Edna was very helpful and very knowledgeable on all the service provided to me. From now on my new insurance provider"
"Guillermo~Thank you for sharing your experience! We're glad to hear that Edna provided fast, clear, and knowledgeable service. It's great to know you felt well taken care of and confident in your new insurance provider. Welcome aboard! ~ Susan"
Juan Monte
September 24, 2025
"Exelente servicio y precio gracias a Leriam por el buen trato y amabilidad"
"Juan~ Thank you very much for your kind words! We're delighted to hear that you were pleased with our service and pricing. Leriam greatly appreciates your recognition of their friendly and attentive care. We look forward to serving you again soon! ~ Susan"
AJ Rowe
September 23, 2025
"Jaseline did a wonderful job setting up my car insurance and getting me the rate that worked best for me. She made the process straight forward and was a positive experience! Thanks Jaseline."
"AJ~Thank you so much for your kind words! We're thrilled to hear that Jaseline was able to assist you in finding the best car insurance rate and made the process easy and positive. We appreciate your feedback and will be sure to pass your compliments along to her. If you need anything else in the future, please don't hesitate to reach out. Thanks again for choosing us! ~ Susan"
Chris Stickler
September 19, 2025
"I needed to insure 4 vehicles at the same time and Jasline made what should have been a very complicated task into a very straightforward and totally understandable process. Whenever I had a question on a specific coverage, she clearly explained the purpose of the coverage and helped me select the best option. Amazing job! Thank you, Jasline for an outstanding experience!"
"Chris~Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Jasline was able to make the process of insuring four vehicles smooth and easy for you. Providing clear explanations and helping our clients find the best coverage is always our goal, and it’s wonderful to know Jasline delivered on that promise. We truly appreciate your feedback and look forward to assisting you again in the future! ~Susan"
Joe Frame
September 16, 2025
"I can’t say enough great things about Leriam and the service provided. The experience was more than enjoyable and conversation was great too. Great CS skills…10 out of 10"
"Joe~ Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Leriam and enjoyed the conversation. Your kind words about the service and customer service skills mean a lot to us. We look forward to welcoming you back again soon! ~ Susan"
John P
September 15, 2025
"Communicated clearly. Was quick to follow up on any questions regarding my policy."
"John~ Thank you so much for your kind words! I’m glad I could assist you and provide clear communication throughout the process. If you have any more questions or need further help with your policy, please don’t hesitate to reach out. I appreciate your feedback! ~ Susan"
carlos lugo
September 12, 2025
"Susan collins the best team thanks for all the support and great team Susan collins have thank you Edna for all ⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
"Carlos~ Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us. Your feedback means a lot to our team, and we are delighted to know that we met your expectations. If there is anything else we can do for you or any way we can assist you further, please do not hesitate to reach out. We look forward to welcoming you back soon! ~ Susan"
Melisha Maldonado
September 10, 2025
"If I could give zero stars I would. The incompetence of this office is astounding. I do not have the time to detail the amount of issues I have experienced with them. Trust me and do not use this insurance office. There are far better offices that actually care and do not give incorrect information. I live in another state and even the State Farm office here could not believe the things the office said or did. It’s unprofessional and that was multiple people from different offices. Steer clear."
"Melisha~ Thank you for sharing your feedback. We’re truly sorry to hear about your negative experience with the Tennessee office and the frustration you’ve encountered. Your concerns are important to us, and we take them seriously. If you’re willing, we would appreciate the opportunity to learn more about your experience so we can address these issues and improve our service. Please feel free to contact us directly so we can work toward a resolution. Thank you again for bringing this to our attention. ~ Susan"
Helen Ramsundar
September 8, 2025
"Andre answered all my questions and he was very helpful."
"Helen~ Thank you so much for your kind review! We're delighted to hear that Andres was able to answer all your questions and provide helpful assistance. We appreciate your feedback and look forward to serving you again in the future! ~ Susan"
Wendy Knapp
September 3, 2025
"Persian was so helpful in answering my questions. Thank you Leriam"
"Wendy~ Thank you so much for your kind words! We're thrilled to hear that Leriam was able to assist you and answer all your questions. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us! ~Susan"
Joshua Katz
September 2, 2025
"Edna was super helpful and patient with all my questions. She was very proactive in explaining all my options. I appreciate her!"
"Hey Joshua ~ We appreciate the opportunity to assist you with your Insurance needs and are thankful that Stephen was able to help you proactively! We appreciate the review and your business! Thank you! ~ Susan Collins"
Sandy Hope
August 28, 2025
"I want to thank Kalena for her help this evening. She was very professional and insisted on getting my answer immediately instead of calling me back tomorrow. I’m sure she is a valuable asset to this office. If you need any insurance this is the place. Never had a bad experience with Susan Collins State Farm."
"Sandy ~ Thank you so much for the taking the time to leave us a 5-Star Review! I appreciate your loyalty for over 30 years! We greatly appreciate your support and positive feedback. It means a lot to us that you have had a great experience with our services. Best wishes for you & Mike in the years ahead! ~ Susan If you have any questions or need further assistance, please don't hesitate to reach out. We're always here to help. "
Rita Lucia Cordero
August 28, 2025
"Etna gave me an excellent costume service. She gave me very good advices about services and products that State Farm has. In the future I will consider those services and products."
"Rita~Thank you so much for your wonderful feedback! We’re thrilled to hear that Edna provided you with excellent customer service and helpful advice about our services and products. Your satisfaction is very important to us, and we appreciate your consideration of State Farm for your future needs. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again! ~ Susan"
Louis Prado
August 28, 2025
"Always a joy to work with Gisela Vargas! Professional, friendly and extremely competent."
"Louis~ Thank you so much for your kind words! It’s always a pleasure working with you as well. We truly appreciate your trust and support, and we look forward to assisting you again in the future! ~ Susan"
Janet Vander Weide
August 26, 2025
"The staff at this location are so professional, detail oriented and knowledgeable."
"Janet~ Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our team. Providing professional, attentive, and knowledgeable service is our top priority, and your feedback means a lot to us. We look forward to welcoming you again soon! ~ Susan"
Rjsmoochiewallace
August 26, 2025
"Words can’t describe how grateful I am to have a team of knowledgeable agents ready to assist me and my family. Gisela and Edna have helped me with countless insurance related items. Thanks again"
"8-26-25 ~Thank you so much for your heartfelt review! We’re truly grateful for your kind words and are delighted to know that Gisela and Edna have been able to assist you and your family with your insurance needs. Our team is always here to help, and your trust means the world to us. If you ever need anything in the future, please don’t hesitate to reach out. Thank you again for choosing us! ~ Susan 04/22/2024 ~We understand how important it is to have reliable and experienced professionals to rely on, and we are glad to hear that Gisela and Stephen have consistently provided you with the assistance you needed. Your kind words will definitely be shared with them, as it will undoubtedly motivate them to continue providing exceptional service to all our valued customers.~ Susan 02/14/2024 Thank you so much for taking the time to leave such a positive review about our Susan Collins – State Farm Team! We are thrilled to hear that Gisela and Stephen have been able to provide you with exceptional assistance for all your insurance-related needs. We strive to have a knowledgeable and dedicated team to support our customers, and it's wonderful to know that we have been able to assist you and your family effectively. Your kind words truly mean a lot to us, and we appreciate your trust in our services. We are always here to help! Thanks again for your feedback and for choosing our team. ~ Susan"
John Glass
August 25, 2025
"Susan was great. Efficient, friendly and knowledgeable. Great follow up."
"John~ Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with Jasline. We pride ourselves on providing efficient, friendly, and knowledgeable service, and it’s great to know Jasline delivered just that with excellent follow-up. If you need anything else, please don’t hesitate to reach out! ~ Susan"
Olivia & Zachary Barrett
August 25, 2025
"LERIAM IS AMAZING!! SHE WAS SO EFFICIENT AND ATTENTIVE!! We love working with Susan Collins office. Everyone we have ever worked with has been so great. LERIAM continued the amazing support. Thanks for great customer service LERIAM !"
"Olivia & Zachary~ Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Leriam and our office. Providing efficient and attentive service is our top priority, and it’s great to know Leriam delivered on that. Your kind words mean a lot to our entire team. We truly appreciate your continued trust, and look forward to serving you again in the future! ~ Susan"
Richard Alvarez
August 22, 2025
"The team is friendly, professional, knowledgeable and pleasant to work with! I highly recommend them!"
"Richard~ Thank you so much for your wonderful review! We’re delighted to hear that you had a positive experience with our team. Your recommendation means a lot to us, and we look forward to working with you again in the future! ~ Susan"
Kelvin Lora
August 22, 2025
"Andres is a very nice State Farm Representative. Due to savings on future renewals, there were opportunities to gain greater coverage with the use of the saving leverage. Received the call from Andres to hear about these opportunities. Very informative representative and understands the customer's needs."
"Kelvin~ Thank you so much for your kind words and detailed feedback! We're delighted to hear that Andres was able to provide you with valuable information and help you explore opportunities for greater coverage and savings. We take pride in understanding and meeting our customers' needs, and your satisfaction means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing State Farm! ~ Susan"
Francette López Ramos
August 21, 2025
"Buen pero repito BUEN servicio, they are very understanding, te ayudan rápido, y sin bien hamable. Edna es amazing"
"Francette~Thank you so much for your kind words! We’re glad to hear you had a great experience and that Edna was able to help you quickly and kindly. We truly appreciate your feedback! ~ Susan"
Detrick Simmons
August 19, 2025
"I called into the office with a billing and payment question. Leriam was very helpful and professional. She was able to address my issues quickly. Great job!"
"Detrick~ Thank you so much for your kind review! We’re glad to hear that Leriam was able to assist you promptly and professionally with your billing and payment questions. We strive to provide excellent service, and your feedback lets us know we’re on the right track. If you need anything else, please don’t hesitate to reach out. ~ Susan"
Becky Holliman
August 19, 2025
"Susan Collins State Farm with all the people that work there are a great team and they are always wonderful and I appreciate them"
"Becky~Thank you so much for your kind words! We truly appreciate your recognition of our team here at Susan Collins State Farm. It means a lot to us to know that you value our service and dedication. We’re grateful for your support and look forward to continuing to provide you with the best care possible. Thank you for being a valued part of our State Farm family! ~ Susan"