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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nellie Gonzalez

Nellie Gonzalez

June 27, 2026

5  out of  5
rating by Nellie Gonzalez
"Ms.Jasline was very pleasant and knowledgeable. She explained the benefits of bundling my home and car insurance adequately."
We responded:
"Nellie~Thank you for the wonderful review! We’re glad Jasline was pleasant and knowledgeable, and that she was able to clearly explain the benefits of bundling your home and car insurance. We truly appreciate your trust in us!~ Susan"
Profile photo of Justin Martin

Justin Martin

June 26, 2026

5  out of  5
rating by Justin Martin
"Edna was very helpful getting my renter’s insurance added to my auto policy."
We responded:
"Justin~ Thanks so much for the review! We’re glad Edna was able to help you add your renter’s insurance to your auto policy—making it easier to get the coverage you need. We appreciate your business! ~ Susan"
Profile photo of Leidy Xiomara Jaimes joves

Leidy Xiomara Jaimes joves

June 25, 2026

5  out of  5
rating by Leidy Xiomara Jaimes joves
"Divina la atencio"
We responded:
"

Leidy~Thank you so much for your kind review! We’re delighted to hear that you loved our service. We hope to see you again soon ~Susan





Leidy~ Thank you so much for your kind words! We’re delighted to know you enjoyed our service. We hope to see you again soon!
¡Muchas gracias por tus palabras! Nos alegra saber que disfrutaste de nuestra atención. ¡Esperamos verte pronto!~ Susan

"
Profile photo of Eric Hawthorne

Eric Hawthorne

June 25, 2026

5  out of  5
rating by Eric Hawthorne
"I called with some questions to clarify a few things. Leriam answered the phone and was very patient and knowledgeable. I even had some additional questions that she helped me understand the process. Its a good to talk to people that want to help."
We responded:
"Eric~Thank you for your review! We’re so glad we could help clarify everything for you. Leriam truly takes pride in being patient, knowledgeable, and supportive—and it’s great to hear that her guidance made the process easier to understand.~ Susan




Eric~ Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon! ~ Susan"
Profile photo of Lesliet Garcia

Lesliet Garcia

June 24, 2026

5  out of  5
rating by Lesliet Garcia
"This review is for Edna. When I first transferred to this agency a year ago, she was very nice, professional and helpful. Fast forward a year and I had the pleasure to speak with her again regarding my car insurance. She spent an hour and 50 minutes with me on the phone making sure I had the best policy I could. We finished speaking at 6:30pm, she stayed after hours and never said or showed annoyance for this. Edna if you’re reading this, you are the greatest example of what a great customer service is. I am so sorry I kept you on the phone for so long but it was definitely worth it. God bless you and your work ethic!"
We responded:
"Lesliet~ Thank you so much for your heartfelt review! We’re truly happy to hear that Edna has been so supportive and professional both when you first transferred to our agency and again this year with your car insurance.

It means a lot that she took the time to make sure you had the best policy and that she stayed after hours without any frustration—your kind words will mean a great deal to her.

We appreciate your loyalty and thank you for trusting us. God bless you as well! ~ Susan"
Profile photo of Lynden Johnson

Lynden Johnson

June 24, 2026

5  out of  5
rating by Lynden Johnson
"Making changes to my auto insurance was quick and easy."
We responded:
"Lynden~Thank you for your review! We’re happy to hear that making changes to your auto insurance was quick and easy. Our team works hard to keep the process simple and efficient for our customers.

Thanks again for choosing our agency—we appreciate your trust! ~ Susan





Lynden~Thank you so much for your kind words! We're delighted to hear that Jasline provided you with professional and thorough service. We'll be sure to pass along your compliments to her. If you need any further assistance, please don't hesitate to reach out! ~ Susan"
Profile photo of Anna Viera

Anna Viera

June 24, 2026

5  out of  5
rating by Anna Viera
"Susan Collins statefarm is Amazing!!! All staff members are knowledgeable and professional , especially Karen..
Karen helped me when I was at a dealership and pressed for time...she handled everything with me over the phone and went over all policy procedures and made sure Inderstood...made it very simple...Karen is amazing....

Jasline who works for Susan Collins statefarm was very helpful and her customer service skills is impeccable... they have always been able to work with me when I've needed a little time with my billing....they are great!!

Leriam was very helpful and was able to work with me on my new premium payments...very knowledgeable, and friendly"
We responded:
"
Anna~ Thank you so much for your amazing review! We’re truly happy to hear that Carla, Jasline, and Leriam were able to help you quickly, explain everything clearly, and provide such professional, knowledgeable support.

It means a lot that the whole team has been able to work with you—especially with time-sensitive dealership situations and with billing and payment questions. We appreciate your trust and we’ll be sure to share your kind words with everyone.

Thanks again for choosing Susan Collins State Farm!~ Susan







Anna ~ Thank you so much for your wonderful feedback! We’re delighted to hear that Jasline provided you with such excellent service and that our team has been able to support you with your billing needs. Your kind words mean a lot to us, and we truly appreciate your trust in Susan Collins State Farm. If you ever need anything in the future, please don’t hesitate to reach out. Thank you for being a valued customer! ~ Susan"
Profile photo of Guerlie Trenary

Guerlie Trenary

June 24, 2026

5  out of  5
rating by Guerlie Trenary
"Jasline was very knowledgeable and was able to assist me right away regarding my homeowners insurance. She makes sure to repeat the information to make sure it is correct. It was a quick call and I am very satisfied with the service I received."
We responded:
"Guerlie~ Thank you for your great review! We’re so happy to hear that Jasline was knowledgeable and able to assist you right away with your homeowners insurance. It’s wonderful that you appreciated her clear communication and that she made sure everything was correct.

We truly appreciate your feedback, and we’re glad you had a quick and positive call. Thanks again for choosing our agency! ~ Susan"
Profile photo of Marie Morris

Marie Morris

June 24, 2026

5  out of  5
rating by Marie Morris
"Edna was a great help! Thank you for taking the time to help me."
We responded:
"Marie~ Thank you so much for your review! We’re glad to hear Edna was a great help and that you felt supported. We truly appreciate your kind words and the opportunity to assist you.

If you ever need anything else, we’re always here! ~ Susan"
Profile photo of Donna Alexander

Donna Alexander

June 24, 2026

5  out of  5
rating by Donna Alexander
"Jasline was amazing. She helped me with all my questions and was very patient with me. Very professional!"
We responded:
"Donna~ Thank you so much for your wonderful review! We’re thrilled to hear that Jasline was amazing—helpful with all your questions, patient throughout, and professional. We’ll be sure to share your feedback with her.

We appreciate your support and look forward to seeing you again! ~ Susan"
Profile photo of Daniel Geddings

Daniel Geddings

June 23, 2026

5  out of  5
rating by Daniel Geddings
"The team at Susan Collins is always great about explaining any sort of questions I have, and also helps me understand the best coverage for my family."
We responded:
"Daniel~ Thank you for the wonderful review! We’re so glad the team at Susan Collins has been able to answer your questions and help you feel confident about the right coverage for your family. We truly appreciate you choosing us. ~ Susan"
Profile photo of Deborah Vazquez

Deborah Vazquez

June 23, 2026

5  out of  5
rating by Deborah Vazquez
"Edna,
I wanted to take a moment to thank you for the incredible customer service you provided. You were very patient with me, took the time to explain everything in detail. I truly appreciate your support and the level of care you demonstrated. Thank you !"
We responded:
"Deborah~ Thank you so much for your kind words about Edna! We are really glad we could help and that she was able to explain everything clearly. We truly appreciate your appreciation, and we are here anytime you need support.~ Susan"
Profile photo of Heather Pryor

Heather Pryor

June 22, 2026

5  out of  5
rating by Heather Pryor
"Great service and an easy transfer! Thank you!"
We responded:
"Heather~Thank you for your review! We’re so glad to hear you received great service and that your transfer was easy. We truly appreciate your trust in our team—thanks again for choosing us! ~ Susan






Heather ~ It was a pleasure to meet you & put a face with the name!
Thank you for your positive review on Google! We're thrilled to hear that you had a great experience with our service and found the transfer process easy. Your feedback means a lot to our Team. We appreciate your business and look forward to serving you again in the future. ~ Susan"
Profile photo of Angel McBride

Angel McBride

June 18, 2026

5  out of  5
rating by Angel McBride
"Jasline was very helpful and explained everything very well related to an email and text that was received."
We responded:
"Angel~ Thank you for your feedback! We’re glad Jasline was very helpful and explained everything clearly through the email and text—her communication really matters, and we appreciate you taking the time to share this. ~ Susan"
Profile photo of Jim Hoge

Jim Hoge

June 17, 2026

5  out of  5
rating by Jim Hoge
"Jasline performed an insurance review on our home and auto. She was very patient and her insight was excellent.

We are very pleased with the service!

Jim & Eunice Hoge"
We responded:
"Jim & Eunice~ Thank you, for sharing your experience! We’re so glad to hear Jasline was patient during your home and auto insurance review and that her insights were spot-on. We truly appreciate your kind words and are pleased you’re happy with the service. ~ Susan"
Profile photo of Liz Torres

Liz Torres

June 17, 2026

5  out of  5
rating by Liz Torres
"Thank you Jasline for helping me get a great quote. You were very helpful, kind and professional. I am happy to be back in the family of State Farm."
We responded:
"Liz~ Thank you so much for your wonderful review! We’re happy to hear Jasline provided you with a great quote and made the process smooth. We truly appreciate your kind words about her helpfulness, kindness, and professionalism—and we’re excited to welcome you back to the State Farm family! ~ Susan"
Profile photo of Kristen Leslie

Kristen Leslie

June 16, 2026

5  out of  5
rating by Kristen Leslie
"Jaslin was wonderful! Very patient with my concerns and addressed them all! Thank you Jaslin"
We responded:
"Kristen~ Thank you so much for your kind review! We’re thrilled to hear that Jasline was wonderful—her patience and care mean a lot. We’ll be sure to share your feedback with her. Thanks again! ~ Susan"
Profile photo of Shahnez Blaine

Shahnez Blaine

June 15, 2026

5  out of  5
rating by Shahnez Blaine
"I wanted to thank Jasline for assisting me. She gave me good details on both of my auto coverages and was very knowledgeable too. She answered all of my questions in a professional manner. Thank you Jasline!"
We responded:
"Shahnez~ Thank you for the kind review! We’re so glad Jasline was able to help and provide great details about both of your auto coverages. We appreciate your trust and look forward to assisting you again in the future. ~ Susan"
Profile photo of Lewys “Lew” Hernandez

Lewys “Lew” Hernandez

June 15, 2026

5  out of  5
rating by Lewys “Lew” Hernandez
"Edna was amazing"
We responded:
"Lew~ Thank you so much for your kind words! We’re thrilled to hear that Edna made such a great impression. We’ll be sure to share your feedback—hope to see you again soon! ~ Susan"
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Luis Quinones

June 9, 2026

5  out of  5
rating by Luis Quinones
"Adrian was very helpful. We discussed all the options and found the best coverage within my budget. He also showed knowledge of which was the best option for me."
We responded:
"Good Afternoon Luis, ~ Thank you so much for the kind review of the service provided to you by Karen! We appreciate the opportunity to insure your Home and Cars and appreciate your loyalty to State Farm Insurance and our Agency! ~Susan"
Profile photo of Carol T

Carol T

June 4, 2026

5  out of  5
rating by Carol T
"Edna was amazing... she was able to help me understand everything... thanks Edna"
We responded:
"Carol~Thank you for your wonderful review! We’re so happy to hear that Edna was amazing and helped you understand everything. We’ll be sure to share your kind words with her. Thanks again! ~ Susan"
Profile photo of Blanca Martin

Blanca Martin

June 4, 2026

5  out of  5
rating by Blanca Martin
"La Srta Edna muy amable y familiar, gracias por el nuevo monto de mi póliza"
We responded:
"Blanca~Thank you so much for your kind words! We're delighted to hear that Edna provided you with friendly and familiar service. We truly appreciate your feedback and are glad we could assist you with updating your policy. If you have any further questions or need additional assistance, please don't hesitate to reach out.~Susan"
Profile photo of Mark Paul

Mark Paul

June 3, 2026

5  out of  5
rating by Mark Paul
"Huge thanks to Edna for all of her help! She was very knowledgeable but even more so patient and endearing. I'm incredibly happy to have reached her to get all of my insurance questions and needs met. Great job, Edna!!!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Susan Collins’s Team! We deeply appreciate your kind words here in Orlando . "
Profile photo of Lori Alnaizy

Lori Alnaizy

June 1, 2026

5  out of  5
rating by Lori Alnaizy
"Thank you, Leriam, for giving great service and saving me money by bundling my policies! 🫶🏻🩷"
We responded:
"Lori~ Thank you so much for the wonderful review! We’re so glad Leriam provided great service and helped you save money by bundling your policies. We truly appreciate you choosing us! ~ Susan"
Profile photo of Eric Rodriguez

Eric Rodriguez

May 29, 2026

1  out of  5
rating by Eric Rodriguez
"I canceled my policy with Susan Collins State Farm after finding better coverage at a lower rate elsewhere. Even after canceling, I continued being charged for the policy. I contacted the office regarding the refund I was owed, but the process kept getting delayed, and I was told the credit had already been issued even though I still never received it.

What made this especially disappointing is that I had previously had positive experiences with certain individuals at this agency. Although I was leaving at the time, I fully intended to possibly return as a customer in the future. Unfortunately, the way my cancellation and refund were handled completely changed my perspective.

A customer choosing to leave should still be treated with professionalism and respect, especially since many people do come back later on. This experience was frustrating, and poorly managed. I believe the agency would benefit from more consistent training and better communication when handling cancellations and refunds. Based on this experience, I would not recommend this office."
We responded:
"Hi Eric, thank you for taking the time to share your experience. We’re truly sorry for the issues you encountered with refund payment processing. We understand how frustrating this is, and we’re taking steps to ensure this doesn’t happen again. We will follow up at the end of the week to make sure the payment refund processes smoothly. ~ Susan






Thank you so much, Eric, for your kind words and for taking the time to leave this wonderful review! We’re thrilled to hear that Ryan provided you with thorough and informative service. Our team at Susan Collins State Farm Agency is committed to helping our clients find the best coverage and savings possible. Your recommendation means a lot to us. If you ever need anything in the future, please don’t hesitate to reach out! ~ Susan"